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Our Training Workshop
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- 14% are disappointed with product quality
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- 68% are dissatisfied with the attitude
displayed by employees.
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UPGRADE is a consultancy committed
to helping organisations achieve excellence in customer service
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“Better service” is being demanded
by more and more customers across the globe and the companies
able to meet these demands effectively, rapidly gain over
their competitors. This is most relevant for any service industry
where effective service leads to satisfied and happy customers
who come back again and again, and recommend your company
to their friends and company associates. Today, providing
good service is the upermost strategy for growth. But since
most interaction with the customers are done by your front-line
employees, do you think...
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Your customers are going back satisfied
and happy with the service they receive?
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That there are fewer customer complaints?
That your after-sales-service is of a quality that provides
added value to your customers ?
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That business is improving through
satisfied customers and you are able to achieve the
sales and profit targets, if not exceed them?
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Staff are able to do their jobs efficiently
with less stress?
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Employees tend to be satisfied with
their jobs, are happier in their work and stay longer
in the company?
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That management spends less time
dealing with problems of poor staff performance e.g.,
customer complaints, and so have more time for their
other regular work?
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That employees cooperate well with
each other and a congenial work atmosphere exists at
the work place?
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That inter-departmental coordination
is smooth and timely, leading to better service to the
customer?
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All of the above can be a reality which
is possible through employee training and service upgradation
programmes leading to higher measurable standards for improved
customer service and therefore increased profit to the business.
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