With pressures of an ever changing business environment and a highly competitive market it is vital to any business to operate at its peak performance. We at Upgrade Management Services are dedicated to helping companies become more competitive and profitable and adapt themselves to the changing reality.

Food & Beverage Service

Concept Development

Infrastructure Planning & Developing

An unique concept is the selling point of any business. It helps to attract the first time customer who may then be retained by good service.

Layout & Equipments: Well laid out restaurant with ample space enable smooth flow of operations thereby creating customer satisfaction and better sales.

Operating Equipment Inventory

Operation Manuals

The operating equipments of any food service area needs to be stocked and managed well for better operations and cost effectiveness.

Chaos prevails any area which has no written rules. The Operations manual is the backbone of any service outlet which ensures that processes are not dependent on any particular person.

Menu Planning & Pricing

Cost Control Development

A well balanced menu priced to suit the proposed market sector is the primary attraction of any restaurant.

Sales alone cannot ensure good profits. It is essential to realize and rectify high costs incurred which may be prevented.

Menu Planning & Pricing

Why does profits of a highly successful venture begin to decline. A thorough audit of the operations would reveal the cause which may be analyzed for improvements.

Quality Service Processes

Evaluation of Service Processes

Reengineering of Service Processes

The processes and systems in any organization cannot be dependant on any single individual. It is these processes, when in place, that help any individual run his set of tasks smoothly. To realize and ascertain delivery levels an evaluation of the key processes is essential.

The evaluation of key processes would help in re engineering of the service processes impacting customers and these may be standardized for the betterment of the organization

Certifying for Attitude & Behaviour

For front of the house personnel
For back of the house personnel
For outsourced agency personnel

Service & Retail Sector

Mystery Customer Audits

Executive Aptitude & Knowledge Evaluation

Often what a customer notices as lack of service etiquette in any organization is missed by the management. Either the service providers are making a conscientious effort during the management’s presence or else there is very little sensitivity to the customer as a norm. Whatever the reason may be the customer suffers and he takes his business elsewhere. A mystery customer audit would provide insight into what it feels to be a customer and where the service fails to please him.

Many an organization has excellent means of appraising their employee’s performance on the job. But an overall evaluation of the employee, his product knowledge and aptitude assessment would help the organization recognize their prized employees and hand hold their not so prized ones.

Customer Relationship Management

A customer in hand is worth two in the market. It is far simpler to retain an existing customer by building a relationship rather than getting a new customer. Among the various ways of managing your relationship with the customer is the most important one of storing, retrieving and utilizing customer information for better service.