Please click on the links below to see description of the training services offered.
Please contact us for details.

Telecom

Developing Attitudes in Customer Handling
Telephone handling
Voice Tones
Speaking Skills
Listening Skills
Handling Enquiries and Queries
Handling Customer Irritation and Complaints
Advanced Skills
- Collections
- Customer Retention

Hotels/Resorts/Spas

For Food Service Personnel
Equipment and its uses.
Preparing for service
Types of service
Tea, coffee, cigarette service.
Professional clearance techniques
After Service courtesy.
Maintaining inter-departmental harmony.
Customer handling
Upselling food & beverage

For Beverage Service Personnel
Classification of beverages.
Wine & service of wine.
Liqueurs & Apperitifs.
Beer and service of beer.
Various Distilled Beverages
Popular brands of various beverages.
Cocktails.

Non-alcoholic beverages
For Kitchen & Kitchen Stewarding Personnel
Personal Grooming & Hygiene
Food Handling Hygiene
Food Storage Hygiene
Internal Customer handling
Basic Telephone Handling
Interpersonal Relations

For Front of the House
Personal Grooming and Image Projection
Telephone Handling
Accurate listening & accurate speaking
Selling Skills
Handling Complaints
Service recovery
Customer expectations, distresses delights & anxieties
Customer relationship management

For House Keeping Personnel
Personal Grooming & Hygiene
Causing & Handling Guest Complaints
Basic Telephone Handling
Interpersonal relations
Handling Enquiries
Accurate Speaking & accurate listening
Internal Customer handling

For Hotel Security & Enginering Personnel
Personal Grooming
Interpersonal Skills
Internal Customer handling
Baisc Telephone Handling

Restaurants/Clubs

Upselling in the Restaurant Business
The average sale per cover is directly dependant on the skills of the order-taking staff. Getting them to know their product and articulate while describing it – conjuring word pictures. Getting clients to try out new things – all these make for a higher bottom line.

Hospitals

For Nursing Personnel
Image projection.
Grooming, manners & postures of efficiency.
Handling enquiries
- Accurate speaking
Handling requests
- Accurate listening.
Saying “no” graciously
Handling irritation
Work habits - noise, talking among themselves

For Junior Doctors
Contributing to the standards of a professional modern and caring hospital.
Developing an eye for detail.
Taking on responsibility for setting high standards.
Projecting a good personal image.
Demonstrating caring
- in the OPD
- while on rounds
- to patients & their attendants
Clarity of speaking and explaining.
Coordinating with colleagues & internal customers.

For Paramedics & Dieticians
Sensitivity to patients' & attendants' needs
Personal Appearance
Work habits
Handling customer anxiety
Image projection
Coordination

For GDA
Personal appearance & Hygiene
Work habits & work practices
Sensitivity to patients' & attendants’ needs
Responsiveness & s peed
Giving directions

For Front Office Personnel
Image Projection
Personal Grooming & Hygiene
Telephone Handling Skills
Handling Enquiries
Giving Directions
Handling Customer Complaints

For the Catering Personnel
Personal Appearance
Accurate listening & speaking
Giving directions
Sensitivity to patients' & attendants’ needs
Sanitation & Hygiene
- work practices
- handling food

For Housekeeping Personnel
Personal appearance
Body language
Work habits & work practices
Sensitivity to patients' & attendants’ needs
Responsiveness & speed
Giving directions
An eye for detail
Coordination

For Engineering Personnel
Personal Appearance
Work habits & work practices
Sensitivity to patients' & attendants’ needs
Speed & responsiveness
Giving directions
An eye for detail
Coordination

For Security Personnel
Personal Appearance
Work habits & work practices
Sensitivity to patients' & attendants’ needs
Speed & responsiveness
Giving directions
An eye for detail
Knowing the hospital - it’s departments & layout
Accurate Speaking & Listening
Coordination.

For Finanace Personnel
Projecting an image
Sympathy - help in completing procedures
Handling customer anger
Closing transaction with empathy or sympathy
Coordination as a key to good service

For Assistants & Secretaries
Who is your customer?
What is your product?
What is your role?
Telephone Handling Skills
Information Retrieval
- your correspondence projects your image
- filing of documents
The importance of speedy coordination

Healthcare

Airlines

Travel Agencies

Retail

Creating the service Image
Image of a confident sales person
Understand Customer service
Developing correct voice tones
Handling complaints professionally
Transactional Analysis in complaint handling
3 W’s
Preparing for selling
Opening selling
Opening a sales call
Finding & developing your prospect’s needs
Presenting solutions to satisfy prospect’s needs
Handling objections effectively
Getting agreement to a close
After Sales success
Walk the talk

Consulting Services

Banks

Entertainment Complexes - Cineplexes, Bowling Alleys

Personal appearance, grooming, dressing, personal hygiene, make-up & hairstyling, manners, mannerisms, posture and body language….all the composites of personality.

Call Centers

Basic Customer Care Workshop
Advanced Customer Care Workshop
Telephone Handling Supervisory Skills
Communicating Effectively
Transactional Analysis in Customer Care
Assertiveness Techniques
Internal Customer Service
Tele-marketing Skills
Supervisory Skills

IT Companies

ITES

Corporates

Business Etiquette
Assertiveness Skills
Training for Trainers
Supervisory Skills
Managerial Skills
Internal Customer Service
Secretarial Upgrade Services
Selling & Marketing